8:00am
Night shift still trying to replace power supply in HR server. Told them it worked fine when I left on Thursday.

8:01am
Forward calls to Mailroom.

9:00am
Marvin still not here. Decide I might start answering these calls myself. Unforward calls from the Mailroom

9:02am
Yep. Another user call. Users in Des Moines, Iowa can't replicate. Me and the Ouiji Board determine it is sunspots. Tell them to call Telecommunications.

9:30am
Good God, another user! They're like ants! Says he's in San Diego, California (like I didn't know where San Diego was) and can't replicate with Des Moines, Iowa location. Tell him it is sunspots, but with a two (2) hour difference. Suggest h e reset the time on their server back two (2) hours.

10:17am
Pensacola, Florida calls. Says they can't route mail to San Diego, California. Tell them to set their server ahead three (3) hours.

11:00am
E-mail from corporate says for everybody to quit resetting the time on their servers. I change the date stamp and forward to Milwaukee, Wisconsin.

11:20am
Finish @CoffeeMake macro. Put phone back on the hook.

11:23am
Milwaukee calls, asks what day it is.

11:25am
Support manager stops by to say that Marvin called in to quit. "So hard to get help...", I respond. Support manager says he has an appointment with the orthopedic doctor this afternoon, and ask if I mind sitting in the weekly department head meeting for him. "No problem!"

11:30am
Call Louie the janitor and tell him opportunity knocks and he's invited to a meeting this afternoon. "Yeah, sure. You can bring your snuff!", I tell him.

12:00pm
Lunch!

1:00pm
Start full backups on UNIX server. Route them to device NULL to make them fast.

1:03pm
Fully weekly backups done. Man, I love modern technology!

2:30pm
Look in support manager's contact management database. Cancel 2:45pm appointment for him. He really should be at home resting, you know.

2:39pm
New user calls. Says wants to learn how to create connection document. Tell him to run connection document utility called CTRL-ALT-DEL. Says PC rebooted. Tell him to call Microsoft Windows '95 Support.

2:50pm
Support manager calls to say mix-up at doctor's office means appointment canceled. Says he's just going to go on home. Ask if he's seen corporate Web page lately.

3:00pm
Another (novice) user calls. Says periodic macro not working. Suggest they place @DeleteDocument at the end of the formula. Promise to send them documentation that says so.

4:00pm
Finish changing foreground color in all documents to white. Also set point size to "2" in help database.

4:30pm
User calls in to say they can't see anything in documents. Tell them to go to view, do a "Edit -- Select All", hit delete (del) key, and then refresh. Promise to send them documentation that says so.

4:45pm
Another user calls. Says they can't read help documents. Tell them I'll fix it. Hang up. Change font to Wingdings.

4:58pm
Plug coffee maker into Ethernet hub to see what happens. Not (too) much.

5:00pm
Night shift shows up. Tell them Ethernet hub is acting funny and to have a good weekend.

This page was last updated on Saturday, 18 March 2006

Return to previous menu