I bought a zip drive from Microware house over the net

This letter came via email from Laura Koerber to us here at http://come.to/badservice on Friday, May 19.

With that being said, why the company would not replace an unopened pack of MAC 250MB ZIP discs they could easily resell and supply Laura with the correct ZIP disks is beyond me. I'm not sure by the interaction of Laura and the company questions if she just needed MAC 100MB Zip, PC 100MB Zip, or PC 250MB Zip. Any any event, if it is unopened, there should NOT be an issue with an exchange.

This is one of the online businesses which is like many businesses you and I go to at the mall. They think because of their name they it is a privilege and high honor to do business with them. They think there is no competition and you have no choice.

WAKE UP, Corporate America!! The Internet is here and pages such as this can do you harm and there is nothing you can do about it except rectify the situation amicably with the customer. That is called:

CUSTOMER SERVICE

Isn't that why the online shopping community grows as it does? People are tired of rude people and shitty service. Price is another reason but I solely believe that if a company offers service, price is really the second issue.

That is one of the main reasons that most retail companies, such as Wal-mart, are upset. They will tell you that it is because of the no-tax (depending on which state you live in) on the internet. The real reason is that they don't want to offer service to the customer anymore. I guess Microwarehouse hasn't realized they aren't the only online retailer we can choose.

Laura:

I can personally recommend the following online companies from my own experience of ordering parts and having defects. These companies have quick and responsive customer service:

Astak (based in Milpitas, California) at http://www.astak.com (I have purchased AMD processors and memory from them)

Samspc (based in Tennessee) at http://store.yahoo.com/samspcs1/index.htm (I purchased memory from them as well).

I hope this helps.

I bought a zip drive from Microware house over the net. I also bought zip disks which were unfortunately not compatible with the driver. They are unopened and Microwarehouse will not let me exchange them. The dive and disks were shipped in the same box and the package of the disks has a red warning label stating that they will not work with the kind of driver that they were packed with. The disks were $129.95 and are completely useless to me!

The company is:

Microwarehouse
3512 State Route 73 South
Wilmington, Ohio 45177

This is a copy of my correspondence with the company:

Hello Laura,

Thank you for your interest in warehouse.com.

I am writing in response to your request to return BND3749 IOMEGA 250MB GREY 8 PACK ZIP DISKS MAC. Due to return restrictions with our vendors, I regret to inform you that this product is not covered under our money back guarantee (MBG) program.

In the future, to find out if the product you would like to purchase comes with a Money Back Guarantee, please email us at [email protected]. Please include the product name, Micro Warehouse item #, platform (Mac or PC) and manufacturer in the body of your e-mail. Or, if you prefer, you can contact an Online Telesales Representative at 1-800-397-8508. Your business is appreciated and we look forward to fulfilling your computer
needs in the near future.

Sincerely,
Teri
Online Services
MicroWarehouse, Inc.
http://www2.warehouse.com

-----Original Message-----
From: Laura Koerber [[email protected]]
Sent: Thursday, May 18, 2000 3:17 PM
To: [email protected]
Subject: order#W022552200017

To whom it may concern,

I got my order in the mail today. I bought a zip drive and zip disks. Unfortunately the disks that I got are not compatible with the drive. I would like to return/exchange them. I got 2 packages of 250 mg zip disks and I need 100 mg zips. How can I do this? Thanks.

order #W022552200017
Customer#0066757162

Laura Koerber